When a photocopiers park reaches a significant number of photocopiers, the control and quality of our service may decrease, but at the same time, not least, the relevant information of each copier, its history, its response, its useful life. A regular field technician can know perfectly well which machines are working well and which are not, but if one day the technician has to be replaced, the dynamics of repairs will not stop, the entire history of the machine is broken and profitability drops.
It is important to know the history of each copier to calculate its profitability in the short term. If the copier management program has all the information on each repair or assistance, we will know if it is worth continuing with a machine that breaks down more than it should be benefiting.
When we talk about collecting information on each repair, it obviously requires the involvement of the technicians, for example, indicating which part has been replaced, or describing what has been done. For this, the copier management computer application must offer a simple form, which does not waste time for the technician, and allows him to quickly accredit the repair.
We want the technician to indicate which part has changed by reading the barcode. Which copier has been changed to by reading a code pasted on the machine itself. And to which customer, this data will be related to the reading of the machine code, and in case of not having a code printed on a label and pasted on the copier, there is always the option of searching either by customer or by a physical location. which is a text defined in the contract within the copier management program. It will waste a few more seconds of time but it will be another quick way to associate the work report.
In short, you need a photocopier management application that is agile to save all the information of our photocopier parks and that makes the most of the benefit of each copier, no matter how old it is.
